Vivera Insurance Solutions

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, register as a partner, or contact us for support. This includes:

Personal identification information (name, email, phone)
Professional credentials (license numbers, NPN)
Business information (agency details, address)
Usage data from our platforms

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process your registration and verify credentials
Communicate with you about services and updates
Improve our technology platforms
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

With your explicit consent
To comply with legal requirements
To protect our rights and prevent fraud
With service providers who assist in our operations (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Client Data

As a technology provider, we may process client data on behalf of our partners. In such cases, partners retain ownership and control of their client data, and we act as a data processor following their instructions and applicable privacy laws.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
Export your data in a portable format

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, disclose, and sell.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale or sharing of your personal information.
Right to Correct: You can request correction of inaccurate personal information.
Right to Limit: You can limit the use and disclosure of sensitive personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

🛑 Do Not Sell or Share My Personal Information

California residents can opt-out of the sale or sharing of personal information as defined under the CCPA. Click the button below to immediately opt-out.

This action will immediately prevent the sale or sharing of your personal information and will be remembered on this device.

8. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of Access: Request access to your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request limitation of processing your data.
Right to Data Portability: Request transfer of your data in a machine-readable format.
Right to Object: Object to processing of your personal data for certain purposes.
Right to Withdraw Consent: Withdraw consent for data processing at any time.

9. Contact Information

For questions about this Privacy Policy, please contact us:

General inquiries: hello@rem.tech
Privacy & Security issues: privacy@viveraadvisors.com or security@viveraadvisors.com